Refund and Returns Policy

Overview

Thank you for shopping with Kendall. We aim to provide high-quality engine oil products and excellent customer service. If for any reason you are not entirely satisfied with your purchase, we’re here to help.

Returns

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

Return Process

1. Initiate a Return:

   • Email us at [your email] within 30 days of receiving your order to initiate a return.
   • Please provide your order number and reason for return.

2. Return Authorization:

   • Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to send back your item.

3. Shipping:

   • Pack the item securely in its original packaging and include the RA number.
   • You are responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
   • We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Conditions for Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Non-Refundable Items

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [your email] and send your item to: [your address].

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at [your email].

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

• By email: info@pioneerautomotives.com
• By phone: 0306-5848184
• By mail: Sheikhupura Road, Riaz Colony, Gujranwala, Punjab